Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@Toptrendinprodect.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 

support@Toptrendinprodect.shop

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@Toptrndingprodect.shop

Perfect! Here's the up

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@Toptrendinprodect.shop

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at . support@Toptrendinprodect.shop


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@Toptrendingprodect.shop

dated refund policy with the correct email address:

Refund & Returns Policy

Effective Date: July 1, 2026
Last Updated: June 30, 2026

1. Overview

At Sophy Store (DigitalProductsHub), we're committed to your satisfaction. Since we sell digital products, our refund policy differs from physical goods. Please read this carefully before purchasing.

2. Digital Products Nature

Our products include:

  • Templates & Printables
  • Courses & E-books
  • Design Assets & Presets
  • Software & Tools

Once delivered, digital products cannot be returned like physical items since they can be copied, duplicated, or shared. We offer refunds only under specific circumstances outlined below.

3. Refund Eligibility

Eligible for Refund:

  • Technical Issues: Product file is corrupted, incomplete, or doesn't work as described
  • Wrong Product Delivered: You received a different product than what you purchased
  • Access Failure: You cannot access or download your product within 48 hours of purchase despite correct payment
  • Accidental Duplicate Purchase: Same product purchased multiple times within 24 hours
  • Request Within 7 Days: Refund requests must be submitted within 7 days of purchase

NOT Eligible for Refund:

  • Change of mind or buyer's remorse
  • Product doesn't match your expectations (if description was accurate)
  • You've already downloaded, opened, or used the product
  • The product was purchased during a promotional period or sale
  • Refund request made after 7 days
  • Course content already viewed/downloaded
  • E-books already opened or distributed

4. Refund Process

  1. Contact Us: Email support@TopTrendingProducts.com with:

    • Order number
    • Product name
    • Reason for refund
    • Screenshots of the issue (if technical)

  2. Review: Our team will review your claim within 2-3 business days

  3. Decision: We'll notify you of approval/rejection via email

  4. Processing: Approved refunds are processed within 5-7 business days to your original payment method (bank account or credit/debit card)

5. Refund Timeline

  • PayPal/Credit Card: 5-7 business days
  • Debit Card: 7-10 business days
  • Bank Transfer: 5-7 business days

Note: Your bank may take additional time to reflect the credit in your account (up to 5-10 business days)

6. Partial Refunds

Partial refunds may be offered if:

  • A portion of the product is corrupted/unusable
  • You used only a small part of the product and discovered a defect early

7. Non-Refundable Items

  • Subscription-based services or renewals
  • Downloadable software after 48-hour trial period
  • Courses with completion certificates
  • Custom or personalized products/services

8. Refund During Promotional Periods

Products purchased during sales/discounts (like SOPHY20 discount) follow standard refund terms but the refund amount equals the discounted price you paid, not the full price.

9. Our Quality Guarantee

We stand behind our products. If you encounter any technical issue:

  • We'll fix it within 48 hours if possible, OR
  • We'll provide a refund if we can't resolve it

10. Dispute Resolution

If you disagree with a refund decision:

  1. Reply to the refund decision email with additional details
  2. We'll conduct a second review within 3 business days
  3. Final decision will be communicated

For unresolved disputes, customers may escalate through PayPal/Credit Card chargeback procedures (applicable terms apply).

11. Your Consumer Rights (India)

This policy is in addition to your rights under the Consumer Protection Act, 2019 and the Information Technology Rules, 2021. Nothing in this policy restricts your statutory consumer rights.

12. Contact Us

Email: support@TopTrendingProducts.com
Response Time: 24-48 hours
Address: India
Website: https://toptrendingproduct.shop